AI Visibility
measured40/100
Frequently Cited · in IT Service Management
counts brand mentions in AI answers, not source citations
AEO Readiness
fundamentals9/100
Weak fundamentals
Avg Prompt Score
36
across 421 prompts
AI Share of Voice
36%
across 421 prompts
Critical Issues
4
critical + high
How AI Visibility breaks down
in IT Service Management
Composite = 50% coverage + 30% engine breadth + 20% position, measured in the brand's strongest category. Position and citation depth join the score once the aggregation pipeline captures them. This is the measured Visibility score — separate from AEO Readiness, which scores fundamentals.
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Categories TOPdesk is visible in
2Executive summary
TOPdesk is highly likely to be cited by AI engines for evaluation-stage queries because it has strong third-party review authority (e.g., TrustRadius and Gartner Peer Insights) and publicly crawlable pricing with per-agent/month tiers. The single highest-ROI fix is to add/verify B2B evaluation structured data (SoftwareApplication + FAQPage for pricing/integrations/comparison queries) and ensure it’s present on the crawlable marketing pages that AI engines use for direct answers.
Based on audit of topdesk.com · Aug 30, 2026