AEO Score
58
Growing Presence
Avg Prompt Score
12
across 170 prompts
AI Share of Voice
7%
across 152 prompts
Critical Issues
4
critical + high
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Categories Supportbench is visible in
1Executive summary
Supportbench is a B2B help desk SaaS with strong primary review authority on G2 (115 reviews, 4.9★) and multiple first-party comparison pages (e.g., Supportbench vs Freshdesk, and a multi-competitor comparison including Zendesk and Freshdesk). The highest-risk query pattern for AI citation is evaluation-stage comparison queries like "How does Supportbench compare to Freshdesk?" and "How does Supportbench compare to Zoho Desk?"—you need more first-party, brand-led, competitor-specific pages plus stronger structured data (SoftwareApplication/FAQPage) to consistently win AI shortlists.
Based on audit of supportbench.com · Apr 2, 2026