AI Visibility
measured38/100
Emerging · in AI Customer Support Agents
counts brand mentions in AI answers, not source citations
AEO Readiness
fundamentals5/100
Weak fundamentals
Avg Prompt Score
29
across 330 prompts
AI Share of Voice
29%
across 330 prompts
Critical Issues
5
critical + high
How AI Visibility breaks down
in AI Customer Support Agents
Composite = 50% coverage + 30% engine breadth + 20% position, measured in the brand's strongest category. Position and citation depth join the score once the aggregation pipeline captures them. This is the measured Visibility score — separate from AEO Readiness, which scores fundamentals.
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Categories Sierra is visible in
2Executive summary
Sierra is already well-positioned to be cited for evaluation-stage queries because it has a live G2 profile with 14 reviews at 4.4/5. The single highest-ROI fix is to publish and index first-party comparison and pricing content (SSR + crawlable tiers) that directly supports the evaluation/conversion query patterns like "How does Sierra compare to Fin by Intercom?" and "How much does Sierra cost?"
Based on audit of sierra.ai · Jun 7, 2026