Other products from Salesforce
AI Visibility
measured62/100
Frequently Cited · in Commerce
counts brand mentions in AI answers, not source citations
AEO Readiness
fundamentals78/100
Solid fundamentals
Avg Prompt Score
99
across 394 prompts
AI Share of Voice
100%
across 394 prompts
Critical Issues
2
critical + high
Brand Accuracy
1/62
citations with inaccuracies
How AI Visibility breaks down
in Commerce
Composite = 50% coverage + 30% engine breadth + 20% position, measured in the brand's strongest category. Position and citation depth join the score once the aggregation pipeline captures them. This is the measured Visibility score — separate from AEO Readiness, which scores fundamentals.
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Executive summary
Salesforce is highly likely to be cited by AI engines for B2B CRM/enterprise platform queries because it has very large third-party review volume on G2 (10^4+ reviews) and strong enterprise credibility signals (Gartner Peer Insights profile present; Gartner Magic Quadrant inclusion evidence). The single highest-ROI fix is to strengthen first-party evaluation surfaces for AI (especially SoftwareApplication/FAQPage structured data on product pages and ensure comparison pages are consistently brand-led and crawlable).
Based on audit of salesforce.com · Oct 23, 2026