AI Visibility
measured77/100
Frequently Cited · in Customer Success
counts brand mentions in AI answers, not source citations
AEO Readiness
fundamentals71/100
Solid fundamentals
Avg Prompt Score
81
across 446 prompts
AI Share of Voice
82%
across 423 prompts
Critical Issues
6
critical + high
How AI Visibility breaks down
in Customer Success
Composite = 60% coverage + 40% engine breadth, measured in the brand's strongest category. Position and citation depth join the score once the aggregation pipeline captures them. This is the measured Visibility score — separate from AEO Readiness, which scores fundamentals.
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Categories Planhat is visible in
1Executive summary
Planhat is highly likely to be cited by AI engines for customer-success evaluation queries because it has strong third-party authority (G2 Leader with 883 reviews, plus Gartner Peer Insights and TrustRadius) and first-party competitor-switch pages (e.g., Planhat vs.Vitally, Planhat vs.Gainsight). The single highest-ROI fix is to add/verify SoftwareApplication + FAQPage structured data for evaluation and pricing prompts (and ensure it’s present on the crawlable SSR pages), so AI engines can confidently extract “what it is,” “how it compares,” and “how much it costs.”
Based on audit of planhat.com · Apr 2, 2026