AI Visibility
measured42/100
Frequently Cited · in Help Desk
counts brand mentions in AI answers, not source citations
AEO Readiness
fundamentals5/100
Weak fundamentals
Avg Prompt Score
28
across 190 prompts
AI Share of Voice
28%
across 190 prompts
Critical Issues
4
critical + high
How AI Visibility breaks down
in Help Desk
Composite = 50% coverage + 30% engine breadth + 20% position, measured in the brand's strongest category. Position and citation depth join the score once the aggregation pipeline captures them. This is the measured Visibility score — separate from AEO Readiness, which scores fundamentals.
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Categories osTicket is visible in
1Executive summary
osTicket is likely to be cited for evaluation-stage “best help desk software” and “alternatives to osTicket” queries because it has strong third-party review presence (G2 and TrustRadius) and recurring Reddit discussion. The single highest-ROI fix is to add/ensure first-party, crawlable evaluation content for the exact comparison and pricing prompts (especially “How does osTicket compare to Freshdesk?” / “How does osTicket compare to Zendesk?” and “How much does osTicket cost?”) so AI engines can cite osTicket.com directly instead of only third parties.
Based on audit of osticket.com · Oct 7, 2026