AEO Score
14
Limited Presence
Avg Prompt Score
18
across 161 prompts
AI Share of Voice
18%
across 161 prompts
Critical Issues
3
critical + high
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Categories HelpDesk is visible in
1Executive summary
helpdesk.com is a B2B help desk/customer support SaaS with strong AI-citation inputs from G2 and first-party evaluation content (multiple “HelpDesk vs …” pages) plus publicly crawlable pricing tiers. The highest-ROI fix is to add/verify SoftwareApplication + FAQPage structured data (and ensure it’s present on the key evaluation/pricing pages), because current schema signals were not discoverable via live search while AI engines heavily reward structured, extractable evaluation content.
Based on audit of helpdesk.com · May 7, 2026