AI Visibility
measured48/100
Frequently Cited · in Help Desk
counts brand mentions in AI answers, not source citations
AEO Readiness
fundamentals14/100
Weak fundamentals
Avg Prompt Score
83
across 759 prompts
AI Share of Voice
83%
across 759 prompts
Critical Issues
3
critical + high
How AI Visibility breaks down
in Help Desk
Composite = 50% coverage + 30% engine breadth + 20% position, measured in the brand's strongest category. Position and citation depth join the score once the aggregation pipeline captures them. This is the measured Visibility score — separate from AEO Readiness, which scores fundamentals.
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Categories HelpDesk is visible in
1Executive summary
helpdesk.com is a B2B help desk/customer support SaaS with strong AI-citation inputs from G2 and first-party evaluation content (multiple “HelpDesk vs …” pages) plus publicly crawlable pricing tiers. The highest-ROI fix is to add/verify SoftwareApplication + FAQPage structured data (and ensure it’s present on the key evaluation/pricing pages), because current schema signals were not discoverable via live search while AI engines heavily reward structured, extractable evaluation content.
Based on audit of helpdesk.com · May 7, 2026