AEO Score
13
Limited Presence
Avg Prompt Score
11
across 167 prompts
AI Share of Voice
5%
across 155 prompts
Critical Issues
6
critical + high
Shortlist Position
0/52
Not Visible · Contact Center Discovery
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Categories Glia is visible in
2Executive summary
Glia is a B2B contact center software vendor with strong third-party credibility (Gartner Peer Insights shows 4.7/5 from 30 ratings, and G2 shows 87 reviews). The biggest AI-citation risk is that Glia is not appearing in shortlist discovery for core buyer intents like “contact center technology for healthcare providers” and “what is contact center software and how does it work”; the single highest-ROI fix is to publish crawlable, evaluation-ready “Contact Center for [Industry/Use case]” and “How it works” pages that directly answer those exact queries (with FAQPage + SoftwareApplication schema and internal links from the pricing/use-case hub).
Based on audit of glia.com · May 5, 2026