AI Visibility
measured26/100
Emerging · in Contact Center
counts brand mentions in AI answers, not source citations
AEO Readiness
fundamentals58/100
Some gaps
Avg Prompt Score
40
across 495 prompts
AI Share of Voice
41%
across 477 prompts
Critical Issues
4
critical + high
How AI Visibility breaks down
in Contact Center
Composite = 60% coverage + 40% engine breadth, measured in the brand's strongest category. Position and citation depth join the score once the aggregation pipeline captures them. This is the measured Visibility score — separate from AEO Readiness, which scores fundamentals.
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Categories Gladly is visible in
2Executive summary
Gladly is highly likely to be cited for category shortlists because it has strong G2 review volume (1100 reviews, 4.7★) and a visible Gartner Peer Insights presence. The biggest AI citation risk is evaluation-stage query patterns that require first-party, crawlable comparison and pricing surfaces (e.g., “How does Gladly compare to Zendesk?” and “How much does Gladly cost?”); the highest-ROI fix is to publish/ensure indexable first-party comparison pages for Zendesk, Kustomer, Salesforce Service Cloud, Intercom, and Gorgias plus a crawlable pricing page with tiered prices.
Based on audit of gladly.com · Apr 1, 2026