AI Visibility
measured18/100
Emerging · in AI Chatbots
counts brand mentions in AI answers, not source citations
AEO Readiness
fundamentals56/100
Some gaps
Avg Prompt Score
3
across 527 prompts
AI Share of Voice
3%
across 527 prompts
Critical Issues
5
critical + high
Shortlist Position
0/77
Not Visible · Customer Support Discovery
How AI Visibility breaks down
in AI Chatbots
Composite = 50% coverage + 30% engine breadth + 20% position, measured in the brand's strongest category. Position and citation depth join the score once the aggregation pipeline captures them. This is the measured Visibility score — separate from AEO Readiness, which scores fundamentals.
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Categories 360Dialog is visible in
2Your visibility gap
360Dialog surfaces in 0/77 Customer Support discovery prompts. Claim this profile to see which 77 prompts you're missing and how to win them.
Executive summary
360dialog.com has solid B2B citation foundations (notably G2 and TrustRadius presence) and a publicly crawlable pricing page with explicit tiers. The biggest reason it’s missing from your highest-value Customer Support shortlist queries is that its first-party content is not structured to answer “customer support software” evaluation questions (help desk management, enterprise support, non-profit support, remote team support) with dedicated, crawlable FAQ/SoftwareApplication-style pages.
Based on audit of 360dialog.com · Aug 21, 2026