AI Visibility
measured18/100
Emerging · in IT & Service Management
counts brand mentions in AI answers, not source citations
AEO Readiness
fundamentals18/100
Weak fundamentals
Avg Prompt Score
7
across 162 prompts
AI Share of Voice
7%
across 162 prompts
Critical Issues
5
critical + high
Shortlist Position
0/80
Not Visible · It Service Management Discovery
How AI Visibility breaks down
in IT & Service Management
Composite = 50% coverage + 30% engine breadth + 20% position, measured in the brand's strongest category. Position and citation depth join the score once the aggregation pipeline captures them. This is the measured Visibility score — separate from AEO Readiness, which scores fundamentals.
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Categories Zendesk for Employee Service is visible in
1Your visibility gap
Zendesk for Employee Service surfaces in 0/80 It Service Management discovery prompts. Claim this profile to see which 80 prompts you're missing and how to win them.
Executive summary
tymeshift.com is effectively not citeable as a first-party source for IT service management evaluation queries because the domain redirects to Zendesk Workforce Management content (so AI engines won’t reliably associate tymeshift.com with the ITSM category). The single highest-ROI fix is to restore tymeshift.com as a crawlable, SSR-rendered first-party entity for IT service management (or explicitly consolidate under Zendesk with correct canonical/redirect strategy), then publish evaluation pages that answer the exact gap queries.
Based on audit of tymeshift.com · Aug 31, 2026