AI Visibility
measured46/100
Frequently Cited · in IT Service Management
counts brand mentions in AI answers, not source citations
AEO Readiness
fundamentals12/100
Weak fundamentals
Avg Prompt Score
37
across 222 prompts
AI Share of Voice
37%
across 222 prompts
Critical Issues
5
critical + high
How AI Visibility breaks down
in IT Service Management
Composite = 50% coverage + 30% engine breadth + 20% position, measured in the brand's strongest category. Position and citation depth join the score once the aggregation pipeline captures them. This is the measured Visibility score — separate from AEO Readiness, which scores fundamentals.
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Categories xMatters is visible in
1Executive summary
xMatters is a B2B incident/on-call management SaaS with strong AI-citation signals from G2 (730+ reviews) and public, tiered pricing ($15/$39 per user per month shown). The biggest AI citation risk is evaluation-stage “SoftwareApplication/FAQPage” structured-data coverage (not confirmed in live search) and ensuring first-party comparison pages are indexed for key competitor queries (they exist, but structured-data/crawlability signals weren’t verified).
Based on audit of xmatters.com · Sep 21, 2026