AI Visibility
measured23/100
Emerging · in Contact Center
counts brand mentions in AI answers, not source citations
AEO Readiness
fundamentals1/100
Weak fundamentals
Avg Prompt Score
8
across 159 prompts
AI Share of Voice
8%
across 159 prompts
Critical Issues
3
critical + high
How AI Visibility breaks down
in Contact Center
Composite = 50% coverage + 30% engine breadth + 20% position, measured in the brand's strongest category. Position and citation depth join the score once the aggregation pipeline captures them. This is the measured Visibility score — separate from AEO Readiness, which scores fundamentals.
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Categories VICIdial is visible in
1Executive summary
VICIdial is likely to be cited by AI engines for evaluation-stage queries because it has active G2 and Capterra review profiles (41 G2 reviews at 4.1/5; 266 Capterra reviews at 4.7). The biggest citation risk is conversion-stage queries like “VICIdial pricing” because the site’s pricing/plan pages appear to be contact-gated (“For more information and pricing details… please contact us”), limiting what AI can quote.
Based on audit of vicidial.com · Oct 9, 2026