AI Visibility
measured66/100
Frequently Cited · in Contact Center
counts brand mentions in AI answers, not source citations
AEO Readiness
fundamentals61/100
Some gaps
Avg Prompt Score
77
across 627 prompts
AI Share of Voice
77%
across 627 prompts
Critical Issues
4
critical + high
Shortlist Position
49/80
Leader · Contact Center Discovery
How AI Visibility breaks down
in Contact Center
Composite = 50% coverage + 30% engine breadth + 20% position, measured in the brand's strongest category. Position and citation depth join the score once the aggregation pipeline captures them. This is the measured Visibility score — separate from AEO Readiness, which scores fundamentals.
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Categories Talkdesk is visible in
2Your visibility gap
Talkdesk surfaces in 49/80 Contact Center discovery prompts. Claim this profile to see which 31 prompts you're missing and how to win them.
Executive summary
Talkdesk is already highly citable for evaluation-style queries because it has first-party competitor comparison content (e.g., Talkdesk vs. Five9) and strong third-party authority via G2 (2603 reviews, 4.4★). The single highest-ROI fix is to create first-party, crawlable FAQ/solution pages that directly answer the highest-value discovery gaps (multi-channel engagement, cross-channel interaction tracking, workforce management, feedback management, churn reduction) so AI can cite Talkdesk for pre-brand “best contact center software for X” and “how do I…” questions.
Based on audit of talkdesk.com · Oct 9, 2026