AI Visibility
measured32/100
Emerging · in IT Service Management
counts brand mentions in AI answers, not source citations
AEO Readiness
fundamentals12/100
Weak fundamentals
Avg Prompt Score
36
across 226 prompts
AI Share of Voice
36%
across 226 prompts
Critical Issues
3
critical + high
How AI Visibility breaks down
in IT Service Management
Composite = 60% coverage + 40% engine breadth, measured in the brand's strongest category. Position and citation depth join the score once the aggregation pipeline captures them. This is the measured Visibility score — separate from AEO Readiness, which scores fundamentals.
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Categories incident.io is visible in
1Executive summary
incident.io is a B2B incident management SaaS with strong AI-citation inputs from G2 (179 reviews, 4.8 rating) and crawlable, tiered pricing ($0 Basic, $19 Team per user/month, $25 Pro per user/month). The biggest remaining risk for AI engines is evaluation-stage citation: ensure SoftwareApplication/FAQPage structured data is present and that first-party comparison pages are indexed in a way that supports “incident.io vs [competitor]” and “incident.io pricing” answers without relying on third parties.
Based on audit of incident.io · May 6, 2026