AI Visibility
measured17/100
Emerging · in Customer Service & Support
counts brand mentions in AI answers, not source citations
AEO Readiness
fundamentals63/100
Some gaps
Avg Prompt Score
4
across 577 prompts
AI Share of Voice
3%
across 556 prompts
Critical Issues
2
critical + high
How AI Visibility breaks down
in Customer Service & Support
Composite = 60% coverage + 40% engine breadth, measured in the brand's strongest category. Position and citation depth join the score once the aggregation pipeline captures them. This is the measured Visibility score — separate from AEO Readiness, which scores fundamentals.
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Categories Dixa is visible in
2Executive summary
Dixa is highly likely to be cited for evaluation-stage prompts like “How does Dixa compare to Zendesk?” and “How does Dixa compare to Intercom?” because dixa.com hosts first-party comparison pages (e.g., Zendesk and Intercom alternatives) and a crawlable, tiered pricing page. The single highest-ROI fix is to add/verify B2B-structured data (SoftwareApplication + FAQPage targeting evaluation queries) and ensure it’s consistently present across key product/comparison/pricing pages so AI engines can confidently cite Dixa for “What is the best conversational support software?” and “How much does Dixa cost?”
Based on audit of dixa.com · Apr 2, 2026