AI Visibility
measured30/100
Emerging · in Contact Center
counts brand mentions in AI answers, not source citations
AEO Readiness
fundamentals4/100
Weak fundamentals
Avg Prompt Score
23
across 284 prompts
AI Share of Voice
23%
across 284 prompts
Critical Issues
3
critical + high
How AI Visibility breaks down
in Contact Center
Composite = 50% coverage + 30% engine breadth + 20% position, measured in the brand's strongest category. Position and citation depth join the score once the aggregation pipeline captures them. This is the measured Visibility score — separate from AEO Readiness, which scores fundamentals.
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Categories Cresta is visible in
3Executive summary
Cresta is a B2B enterprise CX AI platform with strong AI-citation inputs from G2 (46 reviews shown on G2) and first-party competitive comparison content (e.g., Cresta vs Sierra). The biggest AI-citation risk is conversion-stage queries: Cresta does not publish public pricing tiers on its own site (pricing appears custom/on-request), which prevents AI engines from answering “how much does Cresta cost?” with first-party numbers.
Based on audit of cresta.com · Sep 30, 2026