AI Visibility
measured29/100
Emerging · in Contact Center
counts brand mentions in AI answers, not source citations
AEO Readiness
fundamentals2/100
Weak fundamentals
Avg Prompt Score
13
across 165 prompts
AI Share of Voice
13%
across 165 prompts
Critical Issues
4
critical + high
How AI Visibility breaks down
in Contact Center
Composite = 50% coverage + 30% engine breadth + 20% position, measured in the brand's strongest category. Position and citation depth join the score once the aggregation pipeline captures them. This is the measured Visibility score — separate from AEO Readiness, which scores fundamentals.
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Categories CallMiner is visible in
2Executive summary
CallMiner is strongly positioned for AI citation in evaluation-stage queries because it has a large G2 presence (245 reviews, 4.5★) and first-party comparison content like “CallMiner vs. Observe.ai”. The single highest-ROI fix is to add/expand first-party evaluation pages that directly answer the exact competitor comparison prompts (Observe.AI, NICE CXone, Talkdesk) and ensure pricing is crawlable with specific tiers (not only FAQ-level guidance).
Based on audit of callminer.com · Aug 30, 2026