AI Visibility
measured45/100
Frequently Cited · in Contact Center
counts brand mentions in AI answers, not source citations
AEO Readiness
fundamentals56/100
Some gaps
Avg Prompt Score
95
across 122 prompts
AI Share of Voice
100%
across 106 prompts
Critical Issues
4
critical + high
How AI Visibility breaks down
in Contact Center
Composite = 60% coverage + 40% engine breadth, measured in the brand's strongest category. Position and citation depth join the score once the aggregation pipeline captures them. This is the measured Visibility score — separate from AEO Readiness, which scores fundamentals.
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Executive summary
Calabrio is highly likely to be cited by AI engines for evaluation-stage queries because it has strong third-party review presence (e.g., G2 and TrustRadius) and first-party comparison content (e.g., “Calabrio vs. NICE”). The single highest-ROI fix is to improve conversion-stage crawlability by publishing a truly crawlable, tiered pricing page (not “Get a Quote/Contact us”), because pricing is where AI often fails to cite brands for cost/plan questions.
Based on audit of calabrio.com · Jun 9, 2026