AI Visibility
measured44/100
Frequently Cited · in Contact Center
counts brand mentions in AI answers, not source citations
AEO Readiness
fundamentals66/100
Solid fundamentals
Avg Prompt Score
91
across 62 prompts
AI Share of Voice
100%
across 46 prompts
Critical Issues
3
critical + high
How AI Visibility breaks down
in Contact Center
Composite = 50% coverage + 30% engine breadth + 20% position, measured in the brand's strongest category. Position and citation depth join the score once the aggregation pipeline captures them. This is the measured Visibility score — separate from AEO Readiness, which scores fundamentals.
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Executive summary
8x8 is highly likely to be cited by AI engines for evaluation-stage queries because it has strong third-party review presence (notably G2) and enterprise credibility signals (Gartner Peer Insights). The single highest-ROI fix is to strengthen first-party evaluation surfaces—especially SoftwareApplication/FAQPage structured Q&A and crawlable, tiered pricing pages—so AI can cite 8x8.com directly for “vs/alternatives/pricing” prompts rather than relying on third parties.
Based on audit of 8x8.com · Aug 27, 2026